Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Custom Products
• Downloadable products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back until you contact us at sbg@promotionusa.us
with an explanation for you desire to return product and we will send you a return
authorization number to put on return.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

No Refunds on sale and discontinued items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sbg@promotionusa.us
for a return authorization number to put on return. send your item to:
1665 E Road 2 S
Chino Valley, AZ 86323

Shipping returns

To return your product, you should mail your product to:
1665 E Road 2 S
Chino Valley, AZ 86323

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sbg@promotionusa.us for questions related to refunds and returns.